Contact Center Assistant - Work from home

Job description:

Freshworks is seeking a Contact Center Assistant to join our team in Delhi, IN. This position is part-time and offers the opportunity to work from home. As an Associate Level Contact Center Assistant, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a timely and professional manner. 2. Assisting customers with product information, troubleshooting, and issue resolution. 3. Managing customer accounts and updating information as needed. 4. Escalating complex issues to the appropriate department for resolution. 5. Monitoring customer feedback and proactively addressing any issues or concerns. 6. Providing feedback on customer trends and preferences to improve products and services. 7. Collaborating with team members to ensure a seamless customer experience.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Energetic and dedicated personality traits. 3. Strong strategic planning and analysis skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency in Microsoft Office and CRM software. 7. Flexible schedule to accommodate varying shifts. 8. High school diploma or equivalent required.

Benefits: 1. Paid overtime opportunities. 2. Life insurance coverage. 3. Visa sponsorship for eligible candidates.

Working environment: At Freshworks, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive workplace where employees can thrive and grow professionally.

Deadline to apply: 2024-06-12

Equal opportunity statement: Freshworks is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and welcome all qualified individuals to apply for our job opportunities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.