Contact Center Assistant - Work from home

Job Description:

Dunzo is seeking a Contact Center Assistant to work from home in Mumbai, Maharashtra, IN. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience. The ideal candidate will be resilient, hardworking, possess project management and planning skills, and demonstrate a commitment to quality in all aspects of their work.

Responsibilities: - Respond promptly and effectively to customer inquiries via phone, email, and chat - Assist customers with placing orders, resolving issues, and providing product information - Maintain accurate records of all customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Identify and escalate priority issues to the appropriate department - Stay informed on company policies, promotions, and products - Work closely with the Contact Center Manager to improve processes and procedures - Meet or exceed performance targets for customer satisfaction, response time, and resolution rate

Requirements: - 4 years of experience in a customer service or contact center role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Proficiency in MS Office and customer service software - Ability to work independently and as part of a team - Resilient and able to handle a high volume of customer inquiries - Hardworking and dedicated to providing exceptional customer service - Project management and planning skills are a plus

Benefits: - Travel opportunities - Paid sick leave - Life insurance

Working Environment: At Dunzo, we prioritize quality in all aspects of our work, products, and services. Our Contact Center Assistant will play a crucial role in maintaining our high standards and ensuring customer satisfaction.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Dunzo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.