Contact Center Associate

Job Description:

Zerodha, a leading financial services company based in Bangalore, Karnataka, is seeking a Contact Center Associate to join our dynamic team on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a contact center or customer service role.

Responsibilities: - Handle inbound and outbound customer calls and emails in a professional and timely manner - Provide exceptional customer service by addressing customer inquiries and concerns - Assist customers with account setup, troubleshooting, and technical support - Document all customer interactions accurately in the company's CRM system - Collaborate with other team members to resolve complex customer issues - Meet or exceed key performance indicators such as call quality, first call resolution, and customer satisfaction ratings - Continuously learn and improve product knowledge to better assist customers - Adhere to company policies and procedures at all times

Requirements: - Hardworking individual with a strong work ethic and a positive attitude - Adaptable to changing work environments and able to handle high-pressure situations - Strong project management skills with the ability to prioritize tasks and multitask effectively - Excellent critical thinking skills to analyze situations and come up with creative solutions - Excellent communication skills, both verbal and written - Proficiency in using CRM software and other customer service tools - Ability to work independently and as part of a team - Previous experience in a contact center or customer service role is required

Benefits: - Company-provided equipment for work-from-home setup - Free meals during work hours - Training and professional development opportunities to enhance skills and advance career growth

Working Environment: At Zerodha, we foster a work culture that encourages calculated risk-taking to drive innovation and progress. We believe in empowering our employees to think creatively and make decisions that will benefit our customers and the company as a whole.

Equal Opportunity Statement: Zerodha is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to Apply: May 18, 2024

If you meet the requirements listed above and are looking to join a fast-paced and innovative company, we encourage you to apply for the Contact Center Associate position at Zerodha. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.