Contact Center Associate

Job Description:

We are looking for a passionate and driven Contact Center Associate to join our team at Urban Ladder in Kolkata, West Bengal, IN. As an Entry Level employee, you will have the opportunity to kick start your career in customer service and gain valuable experience in a fast-paced environment.

Responsibilities: 1. Handling incoming and outgoing calls with customers in a professional and courteous manner. 2. Providing information about products, services, and promotions. 3. Resolving customer complaints and issues in a timely and efficient manner. 4. Researching customer inquiries and providing accurate information. 5. Leading and managing customer interactions to ensure a positive experience. 6. Maintaining a high level of customer satisfaction through effective communication and problem-solving skills. 7. Collaborating with team members to meet and exceed performance goals. 8. Adhering to company policies and procedures at all times.

Requirements: 1. Strong communication skills and a customer-oriented approach. 2. Ability to work in a team environment and collaborate effectively with others. 3. Proficiency in computer skills, including Microsoft Office and CRM software. 4. High school diploma or equivalent. 5. Ability to work part-time hours, including evenings and weekends. 6. Passion for providing exceptional customer service. 7. Strong research skills and ability to find solutions to customer inquiries. 8. Leadership qualities to take charge of customer interactions and resolve issues effectively.

Benefits: 1. Free food and accommodation provided during working hours. 2. Training and professional development opportunities to enhance your skills. 3. Build strong relationships with colleagues, clients, and partners in a supportive working environment.

Equal Opportunity Statement: Urban Ladder is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, sexual orientation, national origin, or disability. We are committed to creating a diverse and inclusive workplace where everyone is respected and valued.

Deadline to apply: 2024-07-12

If you are a motivated individual with a passion for customer service and a drive to succeed, we encourage you to apply for the Contact Center Associate position at Urban Ladder in Kolkata, West Bengal, IN. Join our team and start your career with us today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.