Contact Center Associate - Work from home

Job Description:

Zomato is looking for a motivated Contact Center Associate to join our team on a part-time basis, working from home in Mumbai, Maharashtra. As an Associate Level team member, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Assist customers with order placement, product inquiries, and issue resolution - Maintain a positive and professional attitude during interactions with customers - Communicate effectively and efficiently with team members to ensure seamless customer experience - Utilize company resources and tools to provide accurate and timely information to customers - Meet and exceed performance metrics related to customer satisfaction and response times - Support other team members and departments as needed to ensure overall success of the contact center

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Proven ability to work independently and adapt to changing priorities - Strong presentation and communication skills - Excellent time management and organizational skills - Must have a suitable home office setup with reliable internet connection - Ability to multitask and prioritize tasks effectively - Proficiency in using customer service software and tools - Fluency in English and Hindi required, additional languages a plus

Personality Traits: - Adaptable: Able to adjust to changing work environments and requirements - Independent: Capable of working efficiently with minimal supervision

Soft Skills: - Presentation: Ability to communicate effectively and professionally - Time Management: Skill in prioritizing tasks and meeting deadlines

Benefits: - Free accommodation provided for employees - Visa sponsorship for eligible candidates - Relocation allowance to assist with moving expenses

Working Environment: At Zomato, we are committed to promoting equality and fairness for all employees. We strive to provide a supportive and inclusive work environment where everyone can thrive and succeed.

Equal Opportunity Statement: Zomato is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to Apply: May 11, 2024

Don't miss out on this exciting opportunity to join a dynamic team and help shape the future of customer service at Zomato. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.