Contact Center Associate - Work from home

Job Description:

Policybazaar is looking for a Contact Center Associate to work from home in Chennai, Tamil Nadu. As an Associate Level position, the ideal candidate will have a minimum of 2 years of experience in a customer service or contact center role. The Contact Center Associate will be responsible for handling incoming calls, emails, and chat inquiries from customers regarding insurance products and services.

Responsibilities: 1. Answering incoming calls, emails, and chat inquiries from customers in a professional and courteous manner. 2. Providing information about insurance products, services, and policies to customers. 3. Assisting customers with policy renewals, claims processing, and billing inquiries. 4. Resolving customer complaints and issues in a timely and efficient manner. 5. Upselling and cross-selling insurance products to customers based on their needs and preferences. 6. Documenting customer interactions and maintaining accurate and up-to-date records in the company's CRM system. 7. Collaborating with the sales team to meet and exceed sales targets and KPIs. 8. Participating in training sessions and professional development opportunities to enhance job knowledge and skills.

Requirements: 1. 2+ years of experience in a customer service or contact center role. 2. Resilient and reliable personality traits. 3. Strong persuasion and strategic planning skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in using CRM systems and Microsoft Office applications. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Relocation allowance for eligible employees. 2. Profit sharing opportunities based on performance and company profits. 3. Disability insurance coverage for all employees.

Working Environment: Policybazaar is a company that transcends borders, promoting collaboration on a global scale. As a remote Contact Center Associate, you will have the opportunity to work from the comfort of your own home while still being part of a dynamic and diverse team of professionals.

Deadline to Apply: All applications must be submitted by June 23, 2024.

Equal Opportunity Statement: Policybazaar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We actively promote diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.