Contact Center Manager

Job Description:

1mg, a leading healthcare company based in Bangalore, Karnataka, is seeking a dedicated and independent Contact Center Manager to join our team on a part-time basis. The Contact Center Manager will be responsible for overseeing the day-to-day operations of our contact center, ensuring high levels of customer satisfaction and operational efficiency.

Responsibilities: - Develop and implement contact center strategies to meet organizational goals - Manage a team of contact center agents, providing leadership and support - Monitor and analyze key performance metrics, making data-driven decisions to improve performance - Ensure compliance with company policies and procedures - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with other departments to address customer needs and improve processes - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in contact center management

Requirements: - Minimum of 5 years of experience in contact center management - Strong presentation and leadership skills - Excellent communication and interpersonal abilities - Proven track record of achieving and exceeding performance targets - Bachelor's degree in business or a related field (preferred) - Ability to work independently and solve problems under pressure - Experience with contact center software and tools

Benefits: - Paid sick leave - Visa sponsorship for qualified candidates - Travel opportunities for training and conferences - A supportive working environment that prioritizes employee well-being through health and wellness initiatives

Deadline to apply: May 18, 2024

Equal Opportunity Statement: 1mg is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. 1mg values diversity and inclusion in the workplace and encourages individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.