Contact Center Manager

Job Description:

Rebel Foods is looking for a reliable and independent Contact Center Manager to join our team in Kolkata, West Bengal. As a mid-to-senior level professional with at least 6 years of experience in contact center management, you will be responsible for overseeing all aspects of our contact center operations.

Responsibilities: - Develop and implement strategies to improve customer service efficiency and effectiveness - Manage and train contact center staff to ensure high-quality service delivery - Monitor and analyze key performance indicators to drive continuous improvement - Collaborate with other departments to address customer issues and improve processes - Conduct regular performance evaluations and provide feedback to team members - Develop and implement processes for handling customer escalations - Maintain contact center technology and ensure optimal performance - Prepare and present regular reports to senior management on contact center performance

Requirements: - Bachelor's degree in a related field (Business Administration, Communications, etc.) - Proven experience in contact center management - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Strategic planning and research skills - Ability to work independently and make informed decisions - Proficiency in contact center technology and systems - Knowledge of relevant laws and regulations governing contact center operations

Personality traits: Reliable, independent

Soft skills: Strategic planning, research

Benefits: - Training & professional development opportunities - Company transportation for work-related travel - Medical coverage for you and your dependents

Working environment: At Rebel Foods, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and a collaborative approach to problem-solving.

Deadline to apply: May 18, 2024

Equal opportunity statement: Rebel Foods is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.