Remote Contact Center Manager

HealthifyMe, a leading health and fitness technology company, is currently seeking a Remote Contact Center Manager to join our team in Bangalore, Karnataka. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 6 years of experience in a similar role.

As a Remote Contact Center Manager at HealthifyMe, you will be responsible for managing and overseeing all aspects of our contact center operations. This includes but is not limited to supervising a team of remote customer service representatives, monitoring performance metrics, implementing process improvements, and ensuring a high level of customer satisfaction.

Key responsibilities: 1. Supervise and mentor a team of remote customer service representatives to ensure a high level of performance and customer satisfaction. 2. Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to enhance efficiency and effectiveness. 3. Develop and implement standard operating procedures and best practices to streamline contact center operations. 4. Conduct regular training sessions to enhance the skills and knowledge of team members. 5. Handle escalated customer inquiries and complaints in a professional and timely manner. 6. Collaborate with cross-functional teams to drive continuous improvement initiatives and enhance the overall customer experience. 7. Stay up to date on industry trends and best practices to ensure the contact center remains competitive and innovative.

Requirements: 1. 6+ years of experience in a contact center management role. 2. Strong leadership and interpersonal skills. 3. Proven ability to drive results and meet performance targets. 4. Resilient and adaptable personality traits. 5. Excellent project management and communication skills. 6. Ability to work effectively in a remote team environment.

Benefits: 1. Dental insurance 2. Joining bonus 3. Employee discounts

Working environment: HealthifyMe fosters a creative and innovative work culture that values fresh ideas and inventive solutions. As a Remote Contact Center Manager, you will have the opportunity to make a meaningful impact on the health and wellness of our customers while working in a supportive and collaborative team environment.

Equal Opportunity Statement: HealthifyMe is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.

Deadline to apply: June 12, 2024

Join HealthifyMe and help us empower people to lead healthier lives through technology and personalized support. Apply now to be a part of our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.