Contact Center Manager - Work from home

Job Description:

We are looking for a dynamic and experienced Contact Center Manager to join our team at Goibibo. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our virtual contact center, ensuring that our customers receive top-notch service and support. This position is a part-time role and will require mid-to-senior level experience in a contact center environment.

Responsibilities: - Manage a team of remote customer service representatives, ensuring that KPIs and SLAs are met - Develop and implement contact center strategies to improve efficiency and customer satisfaction - Monitor and analyze call center performance metrics to identify areas for improvement - Conduct regular training and coaching sessions to enhance the skills of team members - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to streamline processes and improve the overall customer experience

Requirements: - Minimum of 8 years of experience working in a contact center environment - Energetic and confident personality traits - Strong strategic planning and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and manage a remote team effectively - Proficiency in using contact center software and tools - Bachelor's degree in Business Administration or a related field

Benefits: - Company transportation for on-site meetings as required - Medical coverage for you and your family - Travel opportunities to attend industry conferences and events

Working Environment: At Goibibo, we pride ourselves on creating a diverse and inclusive work environment where all perspectives are valued and respected. We encourage creativity and innovation in everything we do, and we believe that every team member contributes to our success.

Equal Opportunity Statement: Goibibo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.

Deadline to Apply: May 2, 2024

If you meet the requirements and are passionate about leading a remote team of customer service professionals, we would love to hear from you. Apply now to join our team at Goibibo!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.