Contact Center Manager - Work from home

Job Description:

Paytm is seeking a Contact Center Manager to work from home in Bangalore, Karnataka. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our customer service team, ensuring that all customer inquiries and issues are addressed promptly and efficiently. You will also be responsible for managing a team of customer service representatives, providing training and support as needed.

Responsibilities: - Manage and oversee the daily operations of the contact center team - Monitor and evaluate team performance, providing feedback and coaching as needed - Develop and implement policies and procedures to improve customer service efficiency - Respond to escalated customer inquiries and issues in a timely and effective manner - Collaborate with other departments to resolve customer issues and improve overall customer experience - Conduct regular team meetings and training sessions to ensure that team members are up-to-date on company policies and procedures - Analyze data and metrics to identify trends and make recommendations for improvement - Ensure that all team members adhere to company policies and guidelines - Handle any other duties as assigned by upper management

Requirements: - 6 years of experience in a contact center or customer service management role - Bachelor's degree in Business Administration or a related field - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Strong problem-solving abilities and the ability to think on your feet - Ability to work independently and make decisions in a fast-paced environment - Knowledge of contact center software and tools - Confidence and independence in decision-making - Ability to cooperate and collaborate with team members - Equal opportunity employer statement: Paytm is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status.

Benefits: - Paid Time Off (PTO) - Paid overtime - Medical coverage

If you meet the requirements and are looking for a challenging and rewarding opportunity to work from home as a Contact Center Manager with Paytm, we encourage you to apply by the deadline of May 18, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.