₹41,532 - 66,452 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Snapdeal is seeking a motivated and driven Remote Contact Center Officer to join our team in Mumbai, Maharashtra. As a part-time Associate Level position, you will be responsible for providing excellent customer service through various communication channels, including phone, email, and chat.
Responsibilities: 1. Handle customer inquiries and resolve issues in a timely and professional manner. 2. Maintain a high level of customer satisfaction by addressing concerns and providing accurate information. 3. Process orders, returns, and exchanges according to company policies. 4. Accurately record customer interactions and details of inquiries for future reference. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Meet and exceed performance metrics, including response time and customer satisfaction ratings. 7. Stay up to date on product knowledge and company policies to provide accurate information to customers.
Requirements: 1. Minimum of 2 years of experience in a customer service or contact center role. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and prioritize tasks effectively. 4. Strong negotiation and decision-making skills. 5. Highly motivated and resilient in a fast-paced environment. 6. Proficiency in using customer service software and tools. 7. Flexible schedule to accommodate part-time hours.
Benefits: 1. Visa sponsorship for eligible candidates. 2. Paid sick leave for part-time employees. 3. Disability insurance coverage. 4. Opportunity to work in a dynamic and innovative environment.
Equal Opportunity Statement: Snapdeal is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or nationality.
Deadline to apply: 2024-06-12
Join Snapdeal and be part of a team that challenges norms, encourages bold thinking, and values customer satisfaction above all else. Apply today!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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