Contact Center Officer

Job Description:

Zoomcar is looking for a confident and energetic Contact Center Officer to join our team in Chennai, Tamil Nadu. As an Entry Level position, no prior experience is required. The Contact Center Officer will be responsible for handling customer inquiries and concerns over the phone, email, and chat.

Responsibilities: - Respond to customer inquiries promptly and professionally - Provide information about Zoomcar services, policies, and procedures - Assist customers with booking, cancellations, and modifications - Resolve customer complaints in a timely manner - Maintain accurate records of customer interactions - Collaborate with other departments to ensure customer satisfaction - Act as a brand ambassador for Zoomcar

Requirements: - Confident and energetic personality - Strong negotiation skills - Leadership abilities - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - High school diploma or equivalent

Benefits: - Disability insurance - Retirement plan - Vision insurance

Working Environment: At Zoomcar, we believe in aligning work with a greater purpose. As a Contact Center Officer, you will be contributing to a meaningful mission of providing hassle-free car rental services to our customers.

Equal Opportunity Statement: Zoomcar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to Apply: July 7, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the world of car rental services! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.