Remote Contact Center Representative

Toppr is seeking a dedicated and reliable Remote Contact Center Representative to join our team in Mumbai, Maharashtra. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about our products and services - Resolve customer complaints and issues in a positive and efficient manner - Identify and escalate priority issues to the appropriate team members - Maintain a high level of customer satisfaction through excellent service - Keep accurate records of customer interactions and transactions - Collaborate with team members and other departments to improve overall customer experience

Requirements: - Strong communication skills in English and Hindi - Excellent problem-solving skills - Ability to work independently and as part of a team - Experience in a contact center or customer service role - Proficiency in basic computer applications such as MS Office - High school diploma or equivalent

Personality traits: - Dedication to providing exceptional customer service - Reliability in meeting job responsibilities and deadlines - Ability to innovate and think outside the box to solve customer issues

Soft skills: - Strong problem-solving skills - Innovative thinking to improve processes and customer experience

Benefits: - Free accommodation for remote work - Medical coverage - Paid Time Off (PTO)

Working environment: - Recognize and reward employees based on performance and merit - Supportive team environment that encourages growth and development

Equal opportunity statement: Toppr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 3, 2024

Join Toppr's contact center team and be a part of a dynamic and innovative company that values its employees and customers alike. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.