Contact Center Specialist

Job Description:

BookMyShow is seeking a Contact Center Specialist to join our team in Delhi, IN. This part-time entry-level position does not require any prior experience, making it a great opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and provide effective solutions - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Collaborate with other team members to ensure a seamless customer experience - Document and update customer information in the database - Adhere to company policies and procedures at all times

Requirements: - Resilient and dedicated attitude towards customer service - Strong emotional intelligence and adaptability to handle diverse customer interactions - Excellent communication skills, both verbal and written - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in MS Office and experience with CRM software is a plus

Benefits: - Remote work flexibility - Vision insurance - Retirement plan

Working Environment: At BookMyShow, we strive to cultivate a sense of ownership and responsibility at every level. Our team works collaboratively to provide the best possible service to our customers while supporting each other in a positive and inclusive work environment.

Equal Opportunity Statement: BookMyShow is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. Apply today to join our team and make a difference in the world of customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.