Remote Contact Center Specialist

Job Description:

The Mahindra Group is seeking a Remote Contact Center Specialist to join our dynamic team in Chennai, Tamil Nadu. This part-time position at the Associate level requires a minimum of 4 years of experience in a contact center or customer service role. We are looking for a hardworking and confident individual who possesses strong analytical and presentation skills.

Responsibilities: - Handle inbound and outbound calls, emails, and chats from customers to provide exceptional service and support - Assist customers with inquiries, issues, and complaints in a professional and timely manner - Utilize problem-solving skills to effectively resolve customer issues and escalate as necessary - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure consistent and seamless customer experiences - Stay up to date on product knowledge, policies, and procedures to provide accurate information to customers - Meet or exceed performance goals and metrics set by the company

Requirements: - 4+ years of experience in a contact center or customer service role - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Strong analytical and problem-solving skills - Proficiency in Microsoft Office suite - Proven ability to work independently and as part of a team - Availability to work flexible hours, including evenings and weekends

Benefits: - Medical coverage - Employee discounts - Company-provided equipment for remote work

Working Environment: At Mahindra Group, we strive to spark creativity and motivation in an environment that inspires greatness. We encourage open communication, collaboration, and innovation to drive success for our team members and our company.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: The Mahindra Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.