Contact Center Specialist

Faasos is seeking a Contact Center Specialist to join our team in Bangalore, Karnataka, India. This part-time entry-level position is ideal for individuals with a strong work ethic and the ability to handle high-pressure situations in a fast-paced environment.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide exceptional customer service by actively listening to customers and addressing their needs and concerns. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Assist customers with product information, pricing, and availability. 5. Collaborate with other departments to resolve customer issues and escalate complex problems as needed. 6. Maintain accurate customer records and update information in the CRM system. 7. Meet and exceed individual and team performance targets.

Requirements: 1. Hardworking and resilient personality with a positive attitude. 2. Strong critical thinking skills and the ability to adapt to changing circumstances. 3. Excellent communication skills and a customer-focused mindset. 4. Ability to multi-task and prioritize competing priorities effectively. 5. Proficiency in using CRM software and other customer service tools. 6. High school diploma or equivalent required. 7. No prior experience necessary, as training will be provided.

Benefits: - Vision insurance to help cover the cost of eye exams and eyewear. - Gym membership reimbursement to promote employee health and wellness. - Travel and spending expenses to support employee well-being.

Working Environment: At Faasos, we believe in recognizing and rewarding employees based on their performance and merit. We offer a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: Interested candidates should submit their applications by June 12, 2024, for consideration.

Equal Opportunity Statement: Faasos is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.