Contact Center Specialist

Job Description:

We are seeking a dynamic and results-driven Contact Center Specialist to join our team at Reliance Industries Limited in Chennai, Tamil Nadu. As a Contact Center Specialist, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and issues in a timely and professional manner. This position is part-time and open to entry-level candidates with at least 1 year of relevant experience.

Responsibilities: 1. Handle incoming calls from customers and provide information about products and services. 2. Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback. 3. Respond to customer emails and live chat messages with accuracy and efficiency. 4. Document all customer interactions and feedback in the CRM system. 5. Assist customers with placing orders, processing returns, and scheduling service appointments. 6. Ensure customer satisfaction by addressing all concerns and resolving issues promptly. 7. Meet and exceed monthly performance metrics and goals set by the company. 8. Participate in ongoing training and professional development to enhance your skills and knowledge.

Requirements: 1. High school diploma or equivalent. Bachelor's degree preferred. 2. Excellent communication and interpersonal skills. 3. Energetic and hardworking personality. 4. Ability to multitask and prioritize tasks effectively. 5. Strong time management and organization skills. 6. Persuasive and customer-focused mindset. 7. Previous experience in a customer service or call center role is preferred. 8. Proficiency in MS Office and CRM software. 9. Ability to work effectively in a fast-paced and ever-changing environment.

Benefits: 1. Training & professional development opportunities. 2. Travel & spending expenses covered. 3. Paid Time Off (PTO) for part-time employees.

Equal Opportunity Statement: Reliance Industries Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

If you are a motivated individual with a passion for customer service and meet the requirements outlined above, we encourage you to apply for the Contact Center Specialist position at Reliance Industries Limited in Chennai, Tamil Nadu. The deadline to submit your application is July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.