Contact Center Specialist

Job Description: We are looking for a Contact Center Specialist to join our team at Tata Consultancy Services in Mumbai, Maharashtra. As an Associate Level Contact Center Specialist, you will be responsible for providing exceptional customer service and support to clients through various communication channels. This part-time position requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Handle incoming calls, emails, and chat inquiries from customers - Provide accurate and timely information regarding products and services - Resolve customer issues and complaints in a professional and efficient manner - Document all interactions and maintain customer records - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed performance metrics such as response time, call quality, and customer satisfaction ratings

Requirements: - 2+ years of experience in a customer service or contact center role - Independent and reliable with a strong work ethic - Excellent people management skills - Exceptional communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment

Benefits: - Paid overtime for any additional hours worked - Paid Time Off (PTO) for vacation and sick leave - Visa sponsorship for eligible candidates

Working Environment: At Tata Consultancy Services, we value creativity and innovation. Our culture encourages employees to bring fresh ideas and inventive solutions to the table. You will have the opportunity to work in a dynamic and collaborative environment where your contributions are valued.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Tata Consultancy Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.