Contact Center Specialist - Work from home

Job Description:

FirstCry is seeking a Contact Center Specialist to join our team and work remotely from Bangalore, Karnataka, IN. As a Contact Center Specialist, you will be responsible for providing excellent customer service to our clients through various communication channels. This is a part-time position at the Associate Level requiring at least 2 years of experience in a similar role.

Responsibilities: 1. Handle incoming and outgoing customer calls, emails, and live chat interactions. 2. Resolve customer inquiries, complaints, and issues in a timely and professional manner. 3. Utilize company systems and databases to accurately document customer interactions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Follow company policies and procedures to provide consistent and high-quality customer service. 6. Identify and escalate unresolved issues to the appropriate department for further assistance.

Requirements: 1. Strong communication skills, both verbal and written. 2. Ability to work independently and be resourceful in finding solutions to customer problems. 3. Demonstrate strong decision-making and planning skills. 4. Proficient in using computer software and navigating multiple systems simultaneously. 5. Prior experience in a contact center or customer service role is required. 6. Must have access to a reliable internet connection and a quiet workspace to work from home.

Benefits: 1. Free accommodation for remote workers. 2. Company-provided equipment to support your work. 3. Visa sponsorship for eligible candidates.

Working Environment: At FirstCry, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork to deliver the best possible outcomes for our customers.

Equal Opportunity Statement: FirstCry is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-12

Join our team and make a difference in the lives of our customers! Apply now to become a Contact Center Specialist at FirstCry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.