Customer Care Assistant

Job Description:

Vedanta Resources Limited is seeking a highly motivated Customer Care Assistant to join our team in Mumbai, Maharashtra. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our valued customers. The ideal candidate will have at least 4 years of experience in a customer service role and possess a resourceful and confident demeanor.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner. 2. Identify and assess customers' needs to provide appropriate solutions and recommendations. 3. Proactively follow up with customers to ensure their satisfaction and resolve any issues that may arise. 4. Collaborate with internal teams to address customer concerns and escalate complex issues as needed. 5. Meet and exceed customer service metrics and KPIs to ensure a high level of customer satisfaction. 6. Maintain accurate records of customer interactions and transactions in the CRM system. 7. Stay up-to-date on product knowledge and industry trends to effectively assist customers.

Requirements: 1. 4+ years of experience in a customer service role. 2. Excellent communication and negotiation skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficient computer skills and familiarity with CRM software. 6. Resourceful and confident personality traits.

Benefits: 1. Paid Time Off (PTO) 2. Gym membership 3. Life insurance coverage

Working Environment: At Vedanta Resources Limited, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and support to our customers in a fast-paced and dynamic work environment.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Vedanta Resources Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.