Customer Care Associate

As a Customer Care Associate at IBM India in Kolkata, West Bengal, you will be responsible for providing exceptional customer service to clients who contact the company for assistance. This part-time entry-level position requires no prior experience, making it an excellent opportunity for motivated and hardworking individuals looking to kickstart their career in customer care.

Responsibilities: - Responding to customer inquiries via phone, email, or chat in a timely and professional manner - Resolving customer issues and complaints with empathy and efficiency - Documenting all customer interactions and maintaining accurate records - Collaborating with other team members to ensure a seamless customer experience - Identifying and implementing innovative solutions to improve customer satisfaction - Adhering to company policies and procedures at all times - Continuously seeking opportunities for personal and professional growth

Requirements: - Excellent communication skills and a strong command of the English language - Emotional intelligence and the ability to empathize with customers - Strong problem-solving skills and a proactive approach to customer service - Ability to work independently and as part of a team - Basic computer skills and familiarity with CRM software is a plus - Must be motivated, hardworking, and dedicated to providing exceptional customer care

Benefits: - Life insurance coverage for employees - Visa sponsorship for eligible candidates - Joining bonus for new hires - Opportunities for career advancement within the company

Working Environment: At IBM India, we prioritize understanding and empathy in all interactions with our customers. We believe in fostering a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: The deadline to apply for the Customer Care Associate position is June 1, 2024.

Equal Opportunity Statement: IBM India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.