Customer Care Associate

Job Description:

Mahindra Group is seeking a part-time Customer Care Associate to join our team in Kolkata, West Bengal. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service roles. The Customer Care Associate will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and in-person - Resolve customer complaints in a timely and professional manner - Maintain a positive, empathetic, and professional attitude towards customers - Collaborate with other team members to ensure customer needs are met - Utilize CRM system to track customer interactions and provide accurate information - Provide feedback on the efficiency of the customer service process - Identify and escalate priority issues to management - Meet and exceed customer satisfaction goals

Requirements: - Confident and independent with a strong work ethic - Demonstrated emotional intelligence and leadership skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and multitask effectively - Problem-solving skills and a customer-focused mindset - Proficiency in MS Office and CRM software - High school diploma or equivalent

Benefits: - Paid sick leave - Free food during working hours - Free accommodation for out-of-town employees

Working Environment: At Mahindra Group, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value dedication, innovation, and collaboration in our work environment.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Mahindra Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.