Remote Customer Care Associate

Job Description:

WhiteHat Jr is seeking a Remote Customer Care Associate to join our team in Bangalore, Karnataka, IN. As a part-time entry-level role, the Remote Customer Care Associate will be responsible for providing exceptional customer service to our clients. The ideal candidate will be independent, resourceful, and possess strong leadership and critical thinking skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints promptly and effectively - Provide product information and assist customers with troubleshooting - Maintain accurate records of customer interactions and transactions - Work closely with other team members to ensure customer satisfaction - Continuously strive to improve customer service processes and procedures

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both verbal and written - Ability to work independently and prioritize tasks effectively - Strong problem-solving abilities and critical thinking skills - Proficiency in using customer service software and tools - Experience working in a remote environment is a plus

Benefits: - Parental leave - Profit sharing - Remote work flexibility

Working Environment: At WhiteHat Jr, we promote equality and fairness for all employees. We strive to create a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: WhiteHat Jr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.