Remote Customer Care Manager

Job Description:

Tech Mahindra is seeking a part-time Remote Customer Care Manager to join our team in Mumbai, Maharashtra, IN. The ideal candidate will be a Mid-to-Senior Level professional with at least 8 years of experience in customer care management.

Responsibilities: - Manage a team of remote customer care representatives, ensuring they provide excellent service to customers - Develop and implement strategies to improve customer satisfaction and retention - Monitor key performance indicators and make data-driven decisions to drive efficiency and effectiveness - Handle escalations and resolve customer complaints in a timely and professional manner - Collaborate with other teams within the organization to ensure a seamless customer experience - Conduct regular training and coaching sessions to help team members improve their skills and performance - Stay up to date on industry trends and best practices in customer care management

Requirements: - Bachelor's degree in Business Administration, Management, or related field - Proven experience in customer care management, preferably in a remote work environment - Strong leadership and people management skills - Excellent communication and interpersonal abilities - Resilient and dedicated mindset to handle challenging situations and meet deadlines - Ability to work in a fast-paced and dynamic environment - Proficiency in customer relationship management software and Microsoft Office Suite

Benefits: - Vision insurance - Dental insurance - Relocation allowance

Working Environment: At Tech Mahindra, we provide a collaborative working environment that transcends borders, allowing employees to work together on a global scale. Our team values diversity and innovation, making it an exciting place to work and grow professionally.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: Tech Mahindra is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.