Remote Customer Care Manager

Job Description:

Stellapps is seeking a Remote Customer Care Manager to join our team in Chennai, Tamil Nadu, IN. This position is part-time and requires a mid-to-senior level professional with at least 7 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer care representatives to provide exceptional service to clients - Develop and implement strategies to improve customer satisfaction and retention rates - Monitor team performance and provide regular feedback and coaching - Handle escalated customer issues and ensure timely resolution - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience - Develop and maintain customer care policies and procedures - Stay informed about industry trends and best practices in customer service

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in customer service management - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Emotional intelligence and the ability to empathize with customers - Reliable and dedicated work ethic - Ability to work independently and collaborate with a remote team - Proficiency in CRM software and other customer care tools - Knowledge of industry regulations and compliance standards

Personality Traits: Reliable, dedicated

Soft Skills: Analysis, emotional intelligence

Benefits: - Remote work flexibility - Paid overtime - Training and professional development opportunities

Working Environment: At Stellapps, we encourage calculated risk-taking to drive innovation and progress. We value creativity and collaboration, and we are committed to providing a supportive and inclusive work environment.

Deadline to Apply: 2024-06-07

Equal Opportunity Statement: Stellapps is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, religion, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.