Customer Care Manager - Work from home

Job Description:

Myntra is looking for a highly experienced and self-motivated Customer Care Manager to join our team on a part-time basis, working from home in Kolkata, West Bengal, IN. As a mid-to-senior level professional with at least 7 years of experience in customer service roles, the successful candidate will be responsible for managing a team of customer care representatives and ensuring exceptional customer satisfaction.

Responsibilities: - Lead and motivate a team of customer care representatives to achieve service level agreements and key performance indicators - Monitor and evaluate the team's performance through regular feedback and coaching sessions - Develop and implement process improvements to streamline customer care operations - Resolve escalated customer issues and provide solutions in a timely and professional manner - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Maintain a positive and inclusive work environment that fosters teamwork and employee engagement

Requirements: - Bachelor's degree in business administration or relevant field - Proven track record of at least 7 years in a customer service management role - Strong leadership skills with the ability to inspire and motivate a team - Excellent communication and interpersonal skills - Independent and dedicated work ethic with a focus on delivering exceptional customer service - Strong decision-making abilities and emotional intelligence - Proficient in using customer relationship management software - Ability to work remotely and manage a distributed team effectively

Benefits: - Life insurance coverage - Medical benefits - Profit sharing opportunities - Ongoing training and development opportunities

Working Environment: At Myntra, we believe in injecting a sense of joy and vibrancy into our work environment. We value diversity, inclusivity, and collaboration, and strive to create a positive and supportive atmosphere for all employees.

Equal Opportunity Statement: Myntra is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-26

If you meet the requirements and are ready to take on the challenge of leading a remote customer care team with one of India's leading e-commerce companies, we encourage you to apply for the position of Customer Care Manager at Myntra.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.