Customer Care Officer

Livspace is seeking a passionate and energetic individual to join our team as a part-time Customer Care Officer in Mumbai, Maharashtra, IN. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to kick-start their career in customer care.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Assisting customers with product information, order status, and issue resolution - Providing exceptional customer service and ensuring customer satisfaction - Handling complaints and escalations in a timely and professional manner - Conducting research to answer customer queries and provide accurate information - Developing strategic plans to improve customer experience and retention - Collaborating with other teams to address customer needs and enhance overall service delivery

Requirements: - Energetic and passionate individual with a strong desire to help others - Excellent communication and interpersonal skills - Ability to multitask and work efficiently in a fast-paced environment - Strong research skills to gather relevant information for customer inquiries - Strategic planning abilities to identify areas for improvement in customer care processes - Willingness to learn and adapt to new technologies and systems - Proficiency in Microsoft Office and customer relationship management (CRM) software

Benefits: - Visa sponsorship available for eligible candidates - Training and professional development opportunities to enhance skills and knowledge - Joining bonus for successful candidates - Opportunity to work in a diverse and inclusive environment that promotes collaboration on a global scale

Equal Opportunity Statement: Livspace is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and do not discriminate on the basis of race, color, gender, age, religion, sexual orientation, or disability.

Deadline to apply: 2024-07-03

Join Livspace and be part of a dynamic team that values customer care and professional growth. Apply now to start your journey in the exciting world of customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.