Job Description:
1mg is seeking a Customer Care Representative to join our team in Mumbai, Maharashtra, India. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service. As a Customer Care Representative, you will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service through various communication channels.
Responsibilities: 1. Handle incoming customer inquiries via phone, email, chat, and social media 2. Identify and assess customers' needs to achieve satisfaction 3. Provide accurate, valid, and complete information to customers 4. Resolve customer complaints quickly and efficiently 5. Keep records of customer interactions, transactions, and complaints 6. Communicate and coordinate with internal teams to ensure exceptional customer service 7. Identify and escalate priority issues to the appropriate team member 8. Stay up-to-date on product knowledge and company policies
Requirements: 1. Independent and energetic personality traits 2. Strong research and problem-solving skills 3. Excellent communication and interpersonal abilities 4. Prior experience in customer service or a related field 5. Ability to work effectively in a fast-paced environment 6. Proficiency in Microsoft Office and customer service software 7. Flexibility to work a part-time schedule, including evenings and weekends 8. Bachelor's degree or equivalent experience
Benefits: - Visa sponsorship for eligible candidates - Travel opportunities for training or conferences - Disability insurance for peace of mind
Working Environment: At 1mg, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and supportive culture where our team members can thrive and grow professionally.
Deadline to Apply: Interested candidates must submit their applications by May 25, 2024.
Equal Opportunity Statement: 1mg is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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