Customer Care Representative - Work from home

Job Description:

We are looking for a motivated and independent Customer Care Representative to join our team at Meesho, a leading e-commerce platform in Mumbai, Maharashtra. This is a part-time, work-from-home position ideal for individuals looking to gain experience in customer service in a fast-paced and innovative environment. As an Entry Level Customer Care Representative, you will be responsible for providing exceptional customer support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer issues and complaints with a positive attitude and a problem-solving mindset - Educate customers on product features and benefits - Process orders, returns, and exchanges accurately in our system - Collaborate with other departments to ensure customer satisfaction - Maintain accurate customer records and update information in our database - Meet or exceed customer service metrics and goals set by the company - Stay up-to-date on product knowledge and industry trends to effectively assist customers - Provide feedback to management to improve customer service processes

Requirements: - Strong communication skills and the ability to empathize with customers - Attention to detail and the ability to multi-task in a fast-paced environment - Adaptability to changing situations and willingness to learn new skills - Ability to work independently and solve problems creatively - Resourcefulness in finding solutions to customer inquiries - Proficiency in basic computer skills and familiarity with CRM systems - High school diploma or equivalent

Benefits: - Gym membership for physical well-being - Company transportation for convenient commuting - Retirement plan options for financial security

Working Environment: At Meesho, we value curiosity and innovation. We encourage our employees to ask questions, challenge the status quo, and seek growth opportunities. Our work environment is dynamic and fast-paced, fostering creativity and collaboration.

Equal Opportunity Statement: Meesho is an equal opportunity employer and is committed to providing a work environment that is inclusive and diverse. We celebrate the differences in our employees and strive to create a culture of respect and acceptance for all individuals.

Deadline to Apply: June 12, 2024

Apply now to join our team and make a difference in the world of customer care at Meesho!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.