Customer Care Specialist

As a Customer Care Specialist at Hindustan Unilever Limited in Mumbai, Maharashtra, your primary responsibility will be to ensure a high level of customer satisfaction by addressing inquiries, resolving complaints, and providing support to customers via phone, email, and chat. You will represent the company in a professional manner and strive to build positive relationships with our valued customers.

Responsibilities: - Respond to customer inquiries promptly and professionally - Resolve customer complaints in a timely and empathetic manner - Provide product information and assistance with ordering - Document all customer interactions and feedback - Collaborate with other departments to address customer needs effectively - Identify trends in customer issues and recommend solutions to improve overall customer experience - Meet or exceed performance targets for customer satisfaction and resolution times

Requirements: - Driven and resilient attitude to handle challenging customer situations - Strong problem-solving skills and ability to think on your feet - Excellent communication skills and persuasive abilities - Ability to work in a fast-paced environment and multitask effectively - Comfortable using technology and various software applications - Previous customer service experience is a plus but not required

Benefits: - Company-provided equipment for work - Retirement plan options - Visa sponsorship for eligible candidates

Working Environment: At Hindustan Unilever Limited, you will thrive in an energetic and rapidly evolving work setting where your contributions are valued, and growth opportunities are available for those who demonstrate dedication and excellence.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Hindustan Unilever Limited is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability in our hiring practices.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.