Customer Care Specialist

Job Description:

Amazon India is seeking a dedicated and customer-focused Customer Care Specialist to join our team in Chennai, Tamil Nadu. As a part-time entry-level position, the Customer Care Specialist will play a crucial role in providing exceptional customer service and support to our valued clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolve customer issues and complaints with empathy and efficiency. 3. Provide product information, pricing, and availability to customers. 4. Process orders, returns, and exchanges accurately and efficiently. 5. Maintain a high level of product knowledge to assist customers effectively. 6. Collaborate with other team members to ensure seamless customer service experience. 7. Document customer interactions and feedback for continuous improvement.

Requirements: 1. 1 year of customer service experience. 2. Adaptable and hardworking personality traits. 3. Emotional intelligence and leadership skills. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and work in a fast-paced environment. 6. Proficient in Microsoft Office and CRM software.

Benefits: 1. Employee discounts on Amazon products. 2. Remote work flexibility. 3. Retirement plan options. 4. Opportunities for career growth and advancement.

Working Environment: At Amazon India, we empower our employees to take ownership of their roles and make impactful decisions. Our supportive and collaborative work environment encourages creativity and innovation.

Deadline to Apply: The deadline to apply for the Customer Care Specialist position at Amazon India in Chennai, Tamil Nadu is July 22, 2024.

Equal Opportunity Statement: Amazon India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.