Customer Care Specialist - Work from home

Job Description:

Toppr, a leading education technology company, is seeking a motivated and passionate Customer Care Specialist to join our team. This is a part-time, work-from-home position based in Delhi, Delhi, India. We are looking for entry-level candidates with no prior experience, who are driven and detail-oriented individuals dedicated to providing excellent customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Help customers with troubleshooting, technical support, and product inquiries. 3. Handle customer complaints and ensure resolutions are provided promptly and effectively. 4. Maintain accurate records of interactions with customers in the company database. 5. Collaborate with other teams within the organization to resolve customer issues and improve overall customer experience. 6. Provide feedback to the team regarding customer concerns and suggestions for improvement.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Persuasion skills to effectively communicate with customers and resolve their issues. 5. Attention to detail to ensure accuracy in customer interactions and data entry. 6. Must have a computer or laptop with a stable internet connection to work from home.

Personality Traits: - Driven: Motivated to succeed and exceed customer expectations. - Passionate: Enthusiastic about providing exceptional customer service.

Soft Skills: - Persuasion: Ability to convince and influence customers effectively. - Attention to Detail: Ability to catch and correct errors to ensure accuracy in customer interactions.

Benefits: - Relocation allowance for eligible candidates. - Free food during working hours. - Life insurance coverage for peace of mind.

Working Environment: At Toppr, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for advancement and support continuous education and training.

Equal Opportunity Statement: Toppr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: July 4, 2024

Join our team and help us deliver exceptional customer care from the comfort of your own home! Apply now to make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.