Customer Service Assistant

Job Description:

We are looking for a motivated and reliable Customer Service Assistant to join our team at Wipro in Mumbai, Maharashtra, India. This is a part-time, entry-level position with the opportunity for professional development and remote work flexibility. The ideal candidate will have at least 1 year of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer service via phone, email, and live chat - Assist customers with inquiries, issues, and complaints in a timely and professional manner - Process orders, returns, and exchanges efficiently and accurately - Work collaboratively with team members to ensure customer satisfaction - Maintain a high level of product knowledge to assist customers effectively - Handle escalated customer issues with empathy and problem-solving skills - Follow company policies and procedures to resolve customer issues in a timely manner

Requirements: - 1+ year of experience in customer service or a related field - Motivated and reliable individual with excellent communication skills - Strong planning and organizational skills - Ability to work well in a team environment and collaborate effectively with colleagues - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Training & professional development opportunities - Remote work flexibility - Paid sick leave

Working Environment: At Wipro, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and inclusive work environment where every team member feels valued and appreciated.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Wipro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.