Customer Service Associate

The Customer Service Associate at Zerodha in Chennai, Tamil Nadu, IN will be responsible for providing exceptional customer service to clients in a timely and professional manner. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service roles.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and efficient manner. 2. Resolving customer complaints and issues with empathy and understanding. 3. Providing product information and guidance to customers to ensure a positive experience. 4. Collaborating with other team members to ensure a seamless customer service experience. 5. Keeping accurate records of customer interactions and transactions. 6. Assisting with order processing and tracking. 7. Continuously improving customer service processes and procedures. 8. Maintaining a positive and professional attitude at all times.

Requirements: 1. Resourceful and energetic personality traits. 2. Adaptability and attention to detail soft skills. 3. Excellent communication skills, both verbal and written. 4. Strong problem-solving abilities. 5. Proficiency in using customer service software and tools. 6. Ability to work effectively in a fast-paced and dynamic environment. 7. Prior experience in financial services or related industry is a plus.

Benefits: 1. Paid Time Off (PTO) and Paid sick leave. 2. Training and professional development opportunities to enhance skills. 3. Opportunity to work in a company that transcends borders and promotes collaboration on a global scale.

Working environment: At Zerodha, we value diversity and inclusion. We are committed to providing an equal opportunity workplace where all employees can thrive and succeed.

Deadline to apply: 2024-05-18

Join the Zerodha team as a Customer Service Associate and be part of a dynamic and innovative company that values customer service excellence and professional growth. Apply now to become a part of our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.