Remote Customer Service Associate

Job Description:

Unacademy is seeking a Remote Customer Service Associate to join our team in Kolkata, West Bengal. As a part-time entry-level position, the Remote Customer Service Associate will be responsible for providing exceptional customer service and support to our users. This role will require strong communication skills, a customer-centric approach, and the ability to work independently.

Responsibilities: 1. Responding to customer inquiries and resolving issues via email, chat, and phone. 2. Providing product support and troubleshooting assistance to users. 3. Assisting with account management and billing inquiries. 4. Collaborating with cross-functional teams to address customer needs. 5. Maintaining a high level of professionalism and customer satisfaction. 6. Recording and documenting customer interactions in the CRM system. 7. Contributing to continuous improvement initiatives to enhance the customer experience.

Requirements: 1. Confident and hardworking individual with excellent communication skills. 2. Ability to manage time effectively and prioritize tasks efficiently. 3. Strong presentation skills to engage with customers effectively. 4. No prior experience required - training will be provided. 5. Must have a reliable internet connection and a quiet workspace. 6. Flexibility to work evenings and weekends as needed.

Benefits: 1. Company transportation for on-site training sessions, if required. 2. Company-provided equipment for remote work. 3. Paid Time Off (PTO) for part-time employees.

Working Environment: At Unacademy, we believe in fostering transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and a customer-first approach to problem-solving.

Equal Opportunity Statement: Unacademy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to apply: June 26, 2024

Join Unacademy and become a part of a dynamic team dedicated to empowering learners across the globe. Apply now to kickstart your career in customer service with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.