Customer Service Manager

Job Description:

Vedanta Resources Limited is seeking a part-time Customer Service Manager to join our team in Delhi, India. As a mid-to-senior level position, we are looking for someone with at least 8 years of experience in customer service management.

Responsibilities: - Manage a team of customer service representatives, ensuring they provide excellent service to our customers - Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction - Handle escalated customer complaints and issues, resolving them in a timely and effective manner - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Train and mentor customer service team members to enhance their skills and performance - Monitor key performance indicators (KPIs) to track the team's success and make adjustments as needed - Stay current on industry trends and best practices in customer service management

Requirements: - 8 years of experience in customer service management - Resourceful and hardworking personality traits - Strong emotional intelligence and project management skills - Excellent communication and interpersonal skills - Ability to lead and motivate a team to achieve goals - Proven track record of meeting or exceeding customer service targets - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Gym membership - Life insurance - Free food

Working Environment: At Vedanta Resources Limited, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative environment where employees can grow and succeed.

Equal Opportunity Statement: Vedanta Resources Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 2, 2024

We look forward to receiving your application and working together to provide exceptional customer service at Vedanta Resources Limited.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.