Remote Customer Service Manager

Job Description:

Dr. Reddy's Laboratories is seeking a Remote Customer Service Manager to join our team in Delhi, India. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service management. The Remote Customer Service Manager will be responsible for overseeing a team of customer service representatives who work remotely, ensuring that they provide top-notch service to our customers.

Responsibilities: - Manage and lead a team of remote customer service representatives - Develop and implement customer service policies and procedures - Monitor customer service metrics and KPIs to ensure team goals are met - Handle escalated customer inquiries and issues - Conduct regular training and coaching sessions for the remote team - Collaborate with other departments to improve overall customer experience - Stay up-to-date on industry trends and best practices in customer service - Foster a positive and supportive work environment for the remote team

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer service management - Excellent communication and leadership skills - Strong problem-solving abilities and decision-making skills - Resilient and independent personality traits - Critical thinking and emotional intelligence soft skills - Ability to work effectively in a remote setting - Proficiency in Microsoft Office and CRM software

Benefits: - Company transportation - Remote work flexibility - Travel opportunities

Working Environment: At Dr. Reddy's Laboratories, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member is valued and empowered to succeed.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Dr. Reddy's Laboratories is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.