Customer Service Manager

Zoho Corporation is seeking a part-time Customer Service Manager to join our team in Delhi, India. As an Associate Level role, the ideal candidate will have at least 5 years of experience in customer service management.

Responsibilities: - Manage a team of customer service representatives, providing guidance, training, and support - Develop and implement processes to improve customer satisfaction and retention - Monitor and analyze customer service metrics to identify areas for improvement - Handle escalated customer issues in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Proven experience in customer service management - Strong communication and interpersonal skills - Ability to adapt to a fast-paced and changing work environment - Confidence in handling difficult situations with professionalism and empathy - Excellent planning and organizational skills - Adaptable to different working styles and personalities

Personality traits: - Adaptability: Able to adjust to changing circumstances and priorities - Confidence: Comfortable making decisions and leading a team

Soft skills: - Planning: Ability to set goals and create strategies to achieve them - Adaptability: Willingness to learn and grow in a dynamic environment

Benefits: - Retirement plan - Profit sharing - Life insurance

Working environment: At Zoho Corporation, we value diversity and inclusivity. Our goal is to create a culture of belonging where everyone feels welcome and supported.

Deadline to apply: June 25, 2024

Equal opportunity statement: Zoho Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.