Customer Service Manager

As a Customer Service Manager at Udaan in Bangalore, Karnataka, you will play a key role in ensuring customer satisfaction and retention. We are looking for a reliable and motivated individual with at least 7 years of experience in customer service or a related field. The ideal candidate will possess strong critical thinking skills and have experience in people management.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Train and supervise a team of customer service representatives. 3. Handle escalated customer inquiries and complaints. 4. Analyze customer feedback and recommend improvements to products and services. 5. Monitor customer service metrics and report on performance to senior management. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Proven experience in a customer service management role. 3. Excellent communication and interpersonal skills. 4. Strong leadership and decision-making abilities. 5. Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits: 1. Relocation allowance for eligible candidates. 2. Paid overtime opportunities. 3. Remote work flexibility.

Working Environment: At Udaan, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer service and creating a positive working environment for all employees.

Equal Opportunity Statement: Udaan is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.