Customer Service Manager - Work from home

Job Description:

We are looking for a motivated and independent Customer Service Manager to join our team at Flipkart. This is a part-time remote position based in Bangalore, Karnataka, IN, with a seniority level of Associate. The ideal candidate will have at least 5 years of experience in customer service management.

Responsibilities: - Manage a team of customer service representatives to ensure efficient and effective customer support - Develop and implement customer service policies and procedures - Monitor and analyze customer service metrics to identify areas for improvement - Handle escalated customer inquiries and complaints - Train and onboard new customer service team members - Collaborate with other departments to improve overall customer experience - Maintain a positive and professional work environment for the customer service team

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management - Strong communication and interpersonal skills - Ability to adapt to a fast-paced work environment - Critical thinking and problem-solving skills - Ability to work independently and manage a remote team

Personality traits: - Motivated - Independent

Soft skills: - Adaptability - Critical thinking

Benefits: - Disability insurance - Company equipment provided - Training and professional development opportunities

Working environment: At Flipkart, we strive to cultivate leaders who foster inclusivity and mentorship within our teams. We believe in creating a collaborative and supportive work environment for all employees.

Equal Opportunity Statement: Flipkart is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to apply: 2024-05-29

Join our team at Flipkart and help us deliver exceptional customer service to our valued customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.