Customer Service Manager - Work from home

Job Description:

Infosys is seeking a dedicated and experienced Customer Service Manager to join our team on a part-time basis, working from home in Delhi, Delhi, IN. The ideal candidate will have at least 8 years of experience in customer service management and possess strong leadership and strategic planning skills.

Responsibilities: - Oversee a team of customer service representatives and ensure timely resolution of customer issues - Develop and implement customer service policies and procedures to enhance customer satisfaction - Collaborate with other departments to improve overall customer experience - Monitor customer service metrics and implement strategies to meet and exceed KPIs - Conduct regular performance evaluations of team members and provide feedback for improvement - Handle escalated customer complaints and ensure swift resolution - Develop training programs to enhance the skills of customer service team members - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience as a Customer Service Manager or similar role - Strong leadership skills with the ability to motivate and inspire team members - Strategic planning and problem-solving abilities - Excellent communication and interpersonal skills - Hardworking and reliable - Ability to work independently and manage remote teams effectively

Benefits: - Free food - Company transportation - Disability insurance

Working Environment: Infosys promotes equality and fairness for all employees, creating a supportive and inclusive work environment where every team member can thrive.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Infosys is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.