Customer Service Manager - Work from home

Job Description:

BigBasket, a leading online grocery delivery service, is seeking a Customer Service Manager to work from home in Delhi, India. This part-time position is ideal for a mid-to-senior level professional with at least 8 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives, ensuring they provide excellent service to customers - Develop and implement customer service policies and procedures - Monitor customer service metrics and KPIs to identify areas for improvement - Handle escalated customer complaints and issues in a timely and professional manner - Work closely with other departments to ensure a seamless customer experience - Conduct regular training and coaching sessions for customer service representatives - Drive initiatives to improve customer satisfaction and loyalty - Analyze customer feedback and trends to make data-driven decisions

Requirements: - 8 years of experience in customer service management - Excellent communication and interpersonal skills - Proven track record of driving customer service excellence - Strong organizational and leadership skills - Driven and resourceful personality - Soft skills such as negotiation and strategic planning - Ability to work independently and in a team - Proficient in Microsoft Office and customer service software - Bachelor's degree in a related field preferred

Benefits: - Employee discounts on grocery orders - Medical coverage - Retirement plan

Working Environment: At BigBasket, we embrace creativity in a culture that values fresh ideas and inventive solutions. As a remote Customer Service Manager, you will have the flexibility to work from home while contributing to a dynamic and fast-paced team environment.

Equal Opportunity Statement: BigBasket is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

Join BigBasket and help us revolutionize the way people shop for groceries online! Apply now to be a part of our innovative team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.