Customer Service Manager - Work from home

Job Description:

Tata Digital is seeking a dynamic and experienced Customer Service Manager to join our team in Chennai, Tamil Nadu. This is a part-time, work-from-home position at the Associate level, requiring a minimum of 5 years of experience in customer service management. The ideal candidate will be energetic, passionate, possess strong leadership skills, and have a proven track record in project management.

Responsibilities: - Manage a team of customer service representatives to ensure high levels of customer satisfaction - Develop and implement strategies to improve customer service processes and procedures - Monitor and analyze customer feedback to identify areas for improvement - Train and mentor team members to enhance their customer service skills - Work closely with other departments to streamline processes and improve overall customer experience - Handle escalated customer complaints and provide timely resolutions - Track and report on key metrics to measure customer service performance - Foster a positive and collaborative working environment for the customer service team

Requirements: - Bachelor's degree in business administration or a related field - Minimum of 5 years of experience in customer service management - Proven track record of delivering exceptional customer service - Strong leadership skills with the ability to motivate and inspire team members - Excellent project management skills and the ability to multitask - Proficient in Microsoft Office suite and CRM software - Excellent communication and interpersonal skills - Ability to work independently and as part of a remote team

Benefits: - Employee discounts on Tata Digital products and services - Remote work flexibility - Travel and spending expenses covered - Opportunities for career growth and development

Working Environment: At Tata Digital, we believe in fostering transparency and open dialogue to facilitate effective communication at all levels. We promote a collaborative and supportive work environment where employees are encouraged to share their ideas and feedback.

Equal Opportunity Statement: Tata Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.