Remote Customer Service Officer

Job Description:

NoBroker is seeking a Remote Customer Service Officer to join our team in Bangalore, Karnataka, IN. This position is part-time and entry-level, making it a great opportunity for individuals looking to gain experience in a customer service role. As a Remote Customer Service Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone calls, emails, and live chat.

Responsibilities: 1. Respond to customer inquiries in a timely and professional manner. 2. Assist customers with account maintenance and troubleshooting any issues they may encounter. 3. Provide accurate information about our products and services to customers. 4. Document customer interactions and keep detailed records of customer inquiries, comments, and complaints. 5. Collaborate with other team members to ensure a seamless customer service experience. 6. Meet established service level agreements and key performance indicators.

Requirements: 1. Reliable and dedicated individual who is committed to providing excellent customer service. 2. Strong decision-making skills and the ability to strategically plan customer interactions. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and manage time effectively. 5. Basic computer skills and familiarity with CRM software is a plus.

Benefits: 1. Profit sharing opportunities for part-time employees. 2. Medical coverage for employees and their families. 3. Travel opportunities for top performers.

Working Environment: At NoBroker, we believe in aligning work with a greater purpose. Our team members are encouraged to contribute to a meaningful mission of revolutionizing the real estate industry through innovative technology and exceptional customer service.

Deadline to Apply: 2024-06-12

Equal Opportunity Statement: NoBroker is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.