Customer Service Officer

Job Description:

FirstCry, a leading retail company in Delhi, is seeking a part-time Customer Service Officer to join our dynamic team. As an Associate Level Customer Service Officer, you will be responsible for delivering exceptional customer service and support to our valued customers.

Responsibilities: - Manage incoming customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a timely and professional manner - Provide product information, pricing, and availability to customers - Process customer orders and ensure timely delivery - Collaborate with internal teams to address customer needs and concerns - Maintain accurate and up-to-date customer records in the CRM system - Assist with customer feedback and participate in continuous improvement efforts - Meet and exceed customer satisfaction targets and KPIs

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Resilient and able to handle challenging situations with a positive attitude - Energetic and customer-focused mindset - Proven negotiation and analysis skills - Ability to work independently and as part of a team - Proficiency in MS Office and CRM software

Benefits: - Free accommodation for out-of-town employees - Relocation allowance for eligible candidates - Parental leave for new parents - Competitive salary and opportunities for growth within the company

Working Environment: At FirstCry, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork, collaboration, and a positive work culture that supports personal and professional growth.

Equal Opportunity Statement: FirstCry is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability.

Deadline to Apply: June 29, 2024

If you meet the requirements and are ready to join a dynamic team committed to delivering exceptional customer service, we encourage you to apply for the Customer Service Officer position at FirstCry in Delhi, India.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.