Remote Customer Service Representative

Job Description:

Urban Ladder is seeking a Remote Customer Service Representative to join our dynamic team in Chennai, Tamil Nadu, India. As an Associate Level Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers through various remote communication channels. This is a part-time position that requires a minimum of 3 years of experience in customer service.

Responsibilities: 1. Handle customer inquiries and resolve issues promptly and professionally. 2. Provide product information, pricing, and availability to customers. 3. Process customer orders and returns accurately and efficiently. 4. Assist customers with product recommendations and purchasing decisions. 5. Maintain a high level of customer satisfaction through effective communication and problem-solving skills. 6. Collaborate with internal teams to ensure timely resolution of customer issues. 7. Conduct research to address customer inquiries and provide relevant information. 8. Meet or exceed performance metrics related to customer service quality and efficiency. 9. Stay current on product knowledge and industry trends to better assist customers. 10. Provide feedback to management on trends and issues affecting customer satisfaction.

Requirements: 1. Energetic and driven personality with a passion for providing excellent customer service. 2. Strong decision-making skills and the ability to research and analyze information. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and as part of a remote team. 5. Proficiency in using customer service software and tools. 6. Flexibility to work evenings, weekends, and holidays as needed. 7. Experience working in a fast-paced customer service environment. 8. Bachelor's degree in a related field is preferred.

Benefits: 1. Disability insurance coverage for eligible employees. 2. Remote work flexibility to accommodate your schedule. 3. Paid overtime opportunities for exceeding performance expectations.

Working Environment: Join Urban Ladder and be part of a company that pioneers change and sets industry benchmarks in the e-commerce furniture industry. Our team is dedicated to providing a positive work environment where you can thrive and grow in your career.

Equal Opportunity Statement: Urban Ladder is an equal opportunity employer and welcomes applicants from all backgrounds. We believe in creating a diverse and inclusive work environment where everyone can succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Deadline to Apply: Interested candidates should submit their applications by May 29, 2024. Don't miss this opportunity to join our team and make a difference in the world of customer service at Urban Ladder!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.