Customer Service Representative

Job Description:

HCL Technologies is seeking a dedicated and customer-focused Customer Service Representative to join our team in Mumbai, Maharashtra. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service roles.

Responsibilities: 1. Provide exceptional customer service through phone, email, and chat channels. 2. Assist customers with inquiries, concerns, and feedback in a timely and professional manner. 3. Resolve customer issues and complaints effectively, demonstrating adaptability and resilience. 4. Utilize strategic planning skills to proactively address customer needs and concerns. 5. Collaborate with internal teams to ensure a seamless customer experience. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Possess excellent communication skills and the ability to empathize with customers. 2. Strong problem-solving skills and the ability to think critically. 3. Demonstrated experience in handling customer inquiries and complaints. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Proficiency in computer skills and customer service software. 6. Bachelor's degree in a related field preferred.

Personality Traits: - Adaptable - able to quickly adjust to changing circumstances. - Resilient - ability to bounce back from setbacks and remain focused.

Soft Skills: - Strategic planning - ability to anticipate and plan for future needs. - Communication - able to effectively convey information and listen to customer concerns.

Benefits: - Life insurance - Relocation allowance - Paid Time Off (PTO)

Working Environment: At HCL Technologies, we prioritize understanding and empathy in all interactions with customers. Our team is committed to providing a positive customer experience through attentive and personalized service.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: HCL Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.