Customer Service Representative

Job Description:

We are looking for a part-time Customer Service Representative to join our team at Microsoft India in Delhi. As an Associate level role, the ideal candidate should have at least 2 years of experience in customer service. The successful candidate will possess the personality traits of being adaptable and hardworking, as well as soft skills in innovation and cooperation.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide product information, technical support, and assistance with account management - Resolve customer complaints and issues effectively and efficiently - Document customer interactions and maintain accurate records of all communication - Collaborate with internal teams to improve processes and enhance the overall customer experience - Meet and exceed performance goals and targets set by management

Requirements: - 2 years of experience in customer service or a related field - Strong communication skills, both verbal and written - Excellent problem-solving and decision-making abilities - Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and as part of a team - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Company transportation provided - Profit sharing opportunities - Joining bonus upon successful completion of probationary period

Working Environment: At Microsoft India, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and continuous improvement in all aspects of our business operations. Join our team and be a part of a dynamic and innovative work environment.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Microsoft India is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.