Customer Service Representative - Work from home

Job Description:

Infosys is seeking a motivated and energetic individual to join our team as a Customer Service Representative, working from home. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to clients, resolving inquiries and concerns, and ensuring overall customer satisfaction.

Responsibilities: - Handle inbound and outbound customer service calls in a professional and courteous manner - Address customer inquiries, complaints, and escalations promptly and efficiently - Utilize innovative problem-solving skills to resolve customer issues - Demonstrate a strong understanding of products and services to effectively assist customers - Meet and exceed performance targets for call quality, customer satisfaction, and productivity - Collaborate with team members and other departments to ensure seamless customer service delivery - Keep detailed records of customer interactions and transactions - Stay updated on company policies, products, and services

Requirements: - 2 years of experience in a customer service or related role - Energetic and dedicated personality traits - Strong persuasion and innovation skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - High school diploma or equivalent - Must have a quiet and professional home office environment - Reliable internet connection and a computer with a headset

Benefits: - Employee discounts on company products and services - Disability insurance coverage - Profit-sharing opportunities - Opportunities for career growth and development - Supportive working environment promoting work-life balance and employee well-being

Equal Opportunity Statement: Infosys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: July 14, 2024

If you meet the requirements and are ready to join a dynamic team of customer service professionals, apply now to become a part of Infosys!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.